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Frequently Asked Questions

Where is Oakland Hot Zone available? The Oakland Hot Zone provides free Wi-Fi connection in Frank Ogawa Plaza, 14th Street at Broadway. The signal stretches from 14th Street to the San Pablo Avenue intersection with 15th Street. What do I need to connect to Oakland Hot Zone? All you need is a wireless/Wi-Fi (802.11b or 802.11g) enabled laptop, PDA or other device. Most laptop and PDA products are designed for wireless connection and come equipped with a wireless adaptor card. If your equipment does not have a wireless card, you will need to purchase an adapter card at a local retailer. When purchasing an adapter card, be sure to read the manufacturers specifications for compatibility. How do I connect to the Wi-Fi service? If you are using Windows XP operating system, the software should automatically detect and identify the Wi-Fi network. It will be labeled as City of Oakland. Simply click on the label and open your internet browser software. You will be directed to the Oakland Hot Zone home page. Type a web site URL in your browser bar to surf the web. What can I do from the Oakland Hot Zone? The free Wi-Fi broadband connection allows you to do anything you would do from your office or home computer. You can surf the web, check your e-mail, play on-line games, update your blog, or IM with your friends. Do I need to purchase goods or services before I can get free access in the Oakland Hot Zone? While we encourage you to patronize the merchants in Frank Ogawa Plaza, no purchase is necessary. The Oakland Hot Zone is provided free of charge. Is my data and e-mail sercure at the Oakland Hot Zone? This free Wi-Fi network is provided by the City of Oakland and contains no security protocols beyond those installed on your computer or other wireless devise. The City of Oakland accepts no liability.